Terms & Conditions

Appointments

Please be aware that all treatment times stated are inclusive of consultation and preparation time. For your safety and wellbeing a consultation form must be completed on your first visit
so please arrive at least 10 minutes early to allow for this.

Payment Terms

To secure your booking you will be required to provide credit or debit card details, a deposit is NOT required in advance, however at Skin Image we do operate a cancellation policy. Please see below.

Cancellation Policy

Please be aware that we operate a 48 hour cancellation policy on all treatments, if you cancel within this time line you will be charged 50% of the cost of your treatment and 100% of the cost if you cancel on the day of your appointment or fail to show.
These payments will be automatically charged to the card details you provided at time of booking.
If you need to cancel due to medical reasons the cancellation policy will be waived, however you will need to provide a doctors certificate within 7 days of the treatment date.

Refunds and Exchanges

Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. This does not affect your statutory rights.

Health and Consultation

Please notify us on booking if you are pregnant so that we are able to adapt the treatment for your needs.
Please also inform your therapist of any medical condition prior to your treatment as some treatments may not be appropriate for you.
Food – Always allow at least 1 hour to digest your meals before having treatments.
Alcohol – Never consume alcohol before any treatment.
Medical Conditions – If you have any of the following it is essential to tell your therapist before your treatment as some electrical treatments are prohibited if you suffer from these conditions:
* Pacemaker
* Heart Condition
* Diabetes
* Allergies
* Epilepsy
* Contact Lenses
* Pregnancy
* Metal Plates / Pins / Coil
IMPORTANT: It is your resposibility to keep Skin Image updated of any changes in medical conditions and medication, Skin Image cannot and will not be held responsible for any adverse effects due to undisclosed medical conditions.

Price Alterations

We reserve the right to alter prices without prior notice.

Personal Items

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.

Patch Testing

Patch testing is required for certain treatments, if you refuse a patch test we will not be able to continue with your treatment, if you have any medical changes you may require a further patch test before we can continue with your treatment.

Data Security

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would like to send you details of events and special promotions. If you would rather not receive these please let us know.

Gift Vouchers

Gift Vouchers are non-refundable and are valid for 6 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. You
must bring along your voucher to your appointment.
Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers.

Courses

All courses must be paid in full at time of booking and are non-refundable. Missed appointments will result in treatments being deducted from your treatment course.

Punctuality & Courtesy

As a courtesy to other clients following your appointment, late arrivals will result in a reduction of treatment time, this is non negotiable. Please do not ask the impossible, we will endeavour to carry out what we can within the time slot allocated, or suggest a re-booking, however a re-booking would be treated the same as a no show or cancellation and will be subject to our cancellation rules as listed above. All times stated include preparation of room and client: for example time at the beginning and end of treatment allocated for the client to get ready, dressed and prepared for treatment.

Mobile Phones

Please switch off mobile phones before and during your visit.